Page and Quill, a service offered by Bookmark Publishing Company, LLC (“Page & Quill,” “we,” “us,” or “our”), is committed to protecting your privacy and values the relationship we have with you. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information through our websites, email newsletters, social media pages, event registrations, mobile apps, and any other applications operated by us, our interactions offline, and any other services that link to this Privacy Policy (collectively referred to as the “Services”). This Privacy Policy does not encompass all of our products and services; specific products and services will be governed by a different privacy policy.

Please read this Privacy Policy carefully before engaging with our Services. By accessing and using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy’s terms, please refrain from using the Services. We reserve the right to update or change the terms of our Privacy Policy at any time without prior notice. Your continued engagement with our Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the changes and your consent to abide and be bound by the modified Privacy Policy.

What Personal Information We Collect About You

The Personal Information we collect from you varies based on your interactions with us, the Services you engage with, and the choices you make. For instance, we may collect Personal Information when you order a book, sign up for a service, subscribe to our newsletter, navigate our websites, complete a survey, participate in a sweepstakes, request information, or otherwise interact with our Services. “Personal Information” refers to data that identifies you personally or relates to an identifiable person. We may collect various types of Personal Information depending on how you use our Services. Collecting this information is essential for providing the Services to you or to improve your customer experience.

When you share any Personal Information about others with us or our service providers in relation to the Services, you confirm that you are authorized to do so and allow us to use the information in line with this Privacy Policy.

We obtain information about you from different sources and through various methods when you utilize our Services. This includes information you provide directly, information we collect automatically, data from third-party sources, and information we deduce or generate from other data.

Over the past twelve months, we have planned to collect and have collected the following categories of Personal Information:

• Identifiers (Contact Information): Such as name, alias, postal address, online identifiers, IP address, email address, account names, Social Security numbers, driver’s license numbers, passport numbers, or other similar data;
• Content and Files: Including photos, documents, or other files you upload to our Services, along with any email messages or other communications you send us;
• Protected Classification Characteristics: Under California or federal law;
• Commercial and Payment Information: Records of personal property, products or services purchased, acquired, or considered, or other purchasing or consumption patterns;
• Internet or Electronic Network Activity Information: Browsing history, search history, and information on interaction with websites, applications, or advertisements;
• Geolocation Data;
• Demographic Data;
• Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information;
• Professional or Employment-Related Information;
• Education Information: As defined in the Family Educational Rights and Privacy Act, not publicly available;
• Inferences Drawn from the Above Information: To create a profile about a consumer’s preferences, characteristics, psychological trends, predispositions, behaviors, attitudes, intelligence, abilities, and aptitudes.

Sensitive Personal Information

Our collection of Sensitive Personal Information is highly selective, obtained directly from you, the consumer, with explicit consent detailing its use at the time of collection. Often, this information is aggregated. Over the last 12 months, we have collected the following categories of Sensitive Personal Information:

• Government ID: Such as Social Security numbers, driver’s licenses, state identification cards, or passport numbers.
• Account Access Information: Including account login details, financial account, debit card, or credit card numbers combined with any necessary security or access codes, passwords, or credentials for account access.
• Sensitive Demographic Data: Including racial or ethnic origin, religious or philosophical beliefs, or union membership.

How We Collect Your Personal Information

Directly Through Our Services

• Product Purchases: When you buy a book or any other product through our Services, we gather your Identifiers, Personal Information, and Commercial Information, including your name, postal address, phone number, email address, and payment information.
• Reader Rewards Program: Upon registering for our Reader Rewards program, we collect Identifiers and Commercial Information such as your name, email address, and any purchase documentation you provide. For further details, please see the Reader Rewards Program Terms and Conditions.
• Newsletter Subscriptions: Subscribing to our newsletters involves us collecting Identifiers like your email address. Some newsletters may require additional Personal Information, such as your name, job title, interests, and other relevant details.
• Sweepstakes, Contests, and Promotions: Participation in these activities results in the collection of Identifiers and Commercial Information, including your name, email address, postal address, and any purchase proof.
• Event Registrations: When you sign up for our programs, events, or conferences, we collect Identifiers like your name and email address.
• Reading Preferences and Market Research: We collect Identifiers, Sensitive Demographic Information, and Internet Activity Information through voluntary surveys or feedback about your reading preferences, such as favorite authors and genres.
• Divisional Influencer Programs: Participation may involve collecting Identifiers and Sensitive Demographic Information.
• User-Generated Content: Submitting content to publicly accessible areas of our Services leads to the collection of Personal Information. Please be cautious as this information can be viewed by others. Refer to our Terms of Use for more on User Submissions.
• Job Applications: Applying for a job with us involves providing Identifiers, Personal Information, Professional Information, and Education Information.
• Customer Service Contacts: Whether contacting us online or offline, such as by phone, we collect Identifiers and Personal Information.

Automated Collection

• Identifiers and Device Information: Visiting our websites automatically logs your IP address and device details, including device identifiers, type, operating system, browser specifics, and settings.
• Geolocation Data: Depending on your settings, we may collect geolocation data through our apps or services.
• Internet and Network Activity Data: We automatically record your activities on our websites and apps, such as which pages you visit, session durations, and your navigation paths.
• Inferred Information: We generate insights about your preferences or characteristics from the data we collect, like inferring your general location from your IP address.

From Other Sources

• Public Databases and Analytics: We might receive Identifiers and Demographic Information from publicly accessible databases and marketing analytics resources.
• Authors and Joint Marketing Partners: We collect Identifiers when they share information with us.
• Social Media and Third-Party Services: Identifiers may be gathered from social media platforms and other service providers.
• Business Customers, Clients, and Partners: We collect information shared with us by third parties, such as sales data.

Our utilization of Personal Information, collected through our Services or as disclosed to you, aligns with the purposes outlined in this Privacy Policy or otherwise communicated to you. We deploy Personal Information in various ways, such as:

How We Use Your Personal Information

Our utilization of Personal Information, collected through our Services or as disclosed to you, aligns with the purposes outlined in this Privacy Policy or otherwise communicated to you. We deploy Personal Information in various ways, such as:

Purpose of Use and Relevant Categories of Personal Information

• Service Delivery: We use your information to facilitate service access, provide our services (including troubleshooting, personalizing, and improving them), and fulfill service functionalities. This encompasses contact info, demographic details, commercial and payment data, content and files, device identifiers, geolocation data, usage patterns, and derived insights. For sensitive data, this includes government IDs, account login details, and sensitive demographic information.
• Business Operations: For operational needs like billing, accounting, transaction processing, order fulfillment, internal improvements, system security, quality assurance, fraud detection, and legal obligations, we use contact info, demographic data, commercial/payment information, content/files, device identifiers, geolocation data, usage data, and inferences. Sensitive info used includes government IDs and account access data.
• Product Improvement and Research: To enhance, research, and develop our products and services, we analyze data from surveys, public inputs, and other sources. This involves using contact info, demographic data, commercial/payment information, content/files, device identifiers, geolocation data, usage data, and insights, including sensitive demographic information.
• Personalization: Understanding your interests and preferences allows us to tailor content and services for a more personalized experience, employing contact information, demographic data, commercial and payment information, content and files, device identifiers, geolocation data, usage data, and insights. This includes account access details and sensitive demographic info.
• Customer Support: To address inquiries and provide support, we use your contact information, demographic details, commercial/payment data, content/files, device identifiers, geolocation data, usage data, and insights, including government IDs and account access information.
• Communications: For sending updates, newsletters, confirmations, invoices, alerts, support messages, and policy changes, we utilize contact information, demographic data, commercial and payment information, content and files, device identifiers, geolocation data, usage data, and insights, including sensitive information like government IDs and account access details.
• Marketing: To inform you about new offerings, promotions, events, and services from us and selected partners, we use contact info, demographic details, commercial/payment data, content/files, device identifiers, geolocation data, usage data, and insights. Sensitive information used includes government IDs.
• Advertising: For personalized advertising, we employ contact info, demographic data, commercial and payment information, content and files, device identifiers, geolocation data, usage data, and insights.

Aggregation and Anonymization of Personal Information

We may aggregate or anonymize Personal Information so it ceases to identify you or anyone else, turning it into data we may use or share for any purpose, as it no longer points to a specific individual.

Our Disclosure of Personal Information

Your use of the Services may involve the disclosure of Personal Information. We share Personal Information as follows:

• Within Our Corporate Family: With our parent company and affiliates, aligning with the purposes laid out in this Privacy Policy. Learn more about our parent company and view our affiliates’ list and locations here.
• Service Providers and Third Parties: To aid in providing us services, including but not limited to website hosting, data analysis, payment processing, order fulfillment, IT and infrastructure, customer service, email distribution, ad serving, research, and marketing services.
• To Our Authors: When managing websites and services on behalf of our authors, we may transfer Personal Information to them if they assume service management, striving to maintain privacy in line with our policy. However, we recommend reviewing the author’s Privacy Policy for their data handling practices.
• Joint Marketing Partners: With your consent, we may share your Personal Information with partners for promotional reasons. While we adhere to this Privacy Policy in handling your data, the partner’s privacy practices, governed by their policy, apply upon consent withdrawal. For concerns or withdrawal requests, please contact us via our contact form.
• Public Forums: Be aware that information disclosed in public areas like message boards or blogs becomes public. Exercise caution when disclosing any Personal Information.
• Business Transactions: In the event of a reorganization, merger, or sale, we reserve the right to transfer Personal Information as part of the transaction.
• Third-Party Analytics: Analytics and advertising entities also gather Personal Information via our website and apps, as detailed in the “Cookies” section. This data may be pooled for enhanced analytics and advertising across multiple sites, subject to their privacy policies. Access to services linked to ours may involve different privacy practices, with their treatment of your Personal Information governed by their privacy statements.

Security, Safety, and Legal Compliance

• To Protect: We disclose Personal Information when necessary to safeguard customers, prevent fraud, assist in urgent circumstances, maintain our services’ security, or protect our or others’ rights, including enforcing our policies.
• Legal and Corporate Transfers: Your Personal Information may also be disclosed as required by law, in response to legal processes or law enforcement requests, and during corporate transactions like mergers or asset sales.

For any concerns or to withdraw consent for data sharing, please reach out to us via our contact form.

Children’s Privacy Policy

At Page and Quill, we value the privacy of children and are committed to following the Children’s Online Privacy Protection Act (COPPA). This policy outlines how we collect Personal Information and Other Information (as defined in the “What Personal Information We Collect About You” section) from children under thirteen (13) years of age. Our website does not knowingly gather, use, or share Personal Information from children under thirteen (13) without prior parental consent, except as allowed by COPPA.

Information Collection and Utilization

Children are not required to provide any Personal Information to use this website. However, we may occasionally collect Personal Information (such as an email address) from a child for specific activities, in accordance with COPPA. For instance:

• Email address: We may request a child’s email address to respond to a one-time inquiry or question. Once we have replied, we delete the email address and do not use it for any other purpose.
• Send-a-friend: If a child sends an email or card to a friend, we only collect the child’s first name and the friend’s email address for this purpose.
• Contests or Sweepstakes: We may gather a child’s email address for contest entries or notifications of contest results. We only retain the email address for the duration of the promotion and do not use it for any other reason.

We may also automatically collect Other Information from a child’s device, such as website visits and page views, to improve site performance and customize content. This data is collected using technologies like cookies and web beacons, but it is not used for behavioral targeting of children.

Circumstances for Information Sharing and Security

Parental rights

Jurisdiction and International Data Transfer

Our Services are based in the United States, where we strive to safeguard the Personal Information of all users and adhere to local data protection and consumer rights laws that may apply. While our services cater to U.S. citizens and are designed to comply with U.S. laws, if you are unsure whether our Privacy Policy aligns with the privacy laws in your location, we advise against sharing your Personal Information with Page and Quill.

If you are outside the U.S., please note that your Personal Information may be transferred to and processed in the U.S., which may have different privacy regulations than your country. By using our Services, you consent to the terms outlined in this Privacy Policy, including the transfer and processing of your information in the U.S. In some cases, U.S. courts, law enforcement, regulators, or security agencies may have the right to access your Personal Information.

Disclosure, Sale, and Sharing of Personal Information

We engage in disclosing, selling, or sharing Personal Information with various entities, outlined as follows:

• Affiliates: Shared within our corporate family as described in our Privacy Policy.
• Book Authors: For marketing purposes.
• Service Providers: Trusted third parties providing essential services such as internet, website hosting, data analytics, payment processing, order fulfillment, IT infrastructure, customer service, email delivery, marketing, auditing, background checks, etc.
• Ad Networks: Third-party advertising networks and partners for marketing communications.
• Marketing Partners: To enable them to send you tailored marketing messages, according to your preferences.
• Social Networks: Data shared with social platforms is subject to their privacy policies.
• Business Partners: Our trusted collaborators.
• Contest Sponsors: With your consent, for sweepstakes, contests, and promotions.
• Legal Authorities: Public and government bodies for legal requests and to protect legal rights.
• Other Parties in Litigation: Sharing information as required in legal disputes and court orders.

In the past year, we’ve disclosed the following Personal Information categories for business operations or sold to the mentioned service providers and third parties:

• Identifiers, Customer Records, Protected Class, Transaction, Online Use, Geolocation, Audio/Video, Employment Information, and Inferences: Shared with service providers, affiliates, legal authorities, etc., for commercial or business purposes.
• Online Use Information: Sold or shared with Ad Networks, Social Networks, and Marketing Partners for sale and sharing purposes.

We allow analytics and advertising providers to collect certain types of Personal Information (e.g., IP addresses, cookie IDs) for advertising purposes. However, we generally do not sell or share Personal Information beyond these specific instances. To opt out of such sales or sharing, please visit our page.

Your Rights Under the CCPA

California residents have several rights regarding their Personal Information, including:

1. Right to Know: Request disclosure of the Personal Information collected about you.
2. Right to Request Deletion: Ask for the deletion of Personal Information under certain conditions.
3. Right to Correct: Correct inaccurate Personal Information.
4. Right to Opt-Out: Opt-out of the sale or sharing of Personal Information.
5. Right to Limit Sensitive Information Use: Request limitation on the use of Sensitive Personal Information.
6. Right to Designate an Authorized Agent: Designate someone to act on your behalf regarding these rights.
7. Right to Non-Discrimination: Freedom from discrimination for exercising CCPA rights.
8. Notice of Privacy Practices: Receive notice of our privacy practices at the point of collection.

For further details or to exercise these rights, California residents can visit our contact form for inquiries.

Additional California Disclosures

Under the California Civil Code Section 1798.83, commonly referred to as the “Shine the Light” law, California residents who have established a business relationship with us for personal, family, or household purposes (“California Customers”) can inquire about our sharing of Personal Information with third parties for their direct marketing purposes.

In adherence to this law, we provide our customers the option to control the sharing of Personal Information with third parties for direct marketing uses. You can exercise this choice by submitting a request to opt-out through our contact form.

For additional details about our compliance with the “Shine the Light” law, California Customers may contact us via our contact form. Please note that businesses are obliged to answer only one request per California Customer each year, and responses are limited to inquiries made through the specified contact method.

Furthermore, California residents under eighteen (18) who are registered users of online sites, services, or applications have rights under California Business and Professions Code Section 22581. This includes the ability to remove or to request the removal of content or information they have publicly shared. To request the removal of such content or information, please reach out through our contact form with a detailed description of what you would like removed. Note that removal requests do not ensure the complete elimination of online content or information and that the law may not allow or require removal in all cases.