At Page & Quill, we strive to provide our customers with high-quality books, audiobooks, and educational content. To ensure transparency and fairness, we have established the following policies regarding refunds and returns:

Digital Products (Ebooks & Audiobooks)

All sales of ebooks and audiobooks are final. We do not offer refunds or returns on digital content. To help you make an informed purchase, we provide samples, previews, or demos to the best of our ability to represent the product before purchase.

Physical Books & Boxed Sets

We accept returns on physical books, box sets, and gift boxes purchased directly from our website under the following conditions:

• Returns must be initiated within 14 days of receiving the product.
• Items must be in new, unused condition with original packaging (if applicable).
• Customers are responsible for return shipping costs unless the product was damaged upon arrival.

To start a return, please contact our customer service team with your order details.

Purchases from Third-Party Retailers

If you purchased a Page & Quill product from a third-party retailer (e.g., Amazon, Audible, Apple Books, TikTok Shop, Kobo, bookstores, or brick-and-mortar distributors), we cannot process refunds or returns. You must follow the refund and return policies of the retailer where the purchase was made.

Writer Suite Courses

All Writer Suite Courses are sold as-is, with no refunds, returns, warranties, or guarantees. By purchasing these courses, you acknowledge that they are final sale and non-refundable.

Payment Processing & Security

We use WooCommerce to securely process transactions on our website. WooCommerce is a trusted eCommerce platform that powers millions of online stores worldwide. It is built on WordPress and is designed to provide a secure, seamless shopping experience for customers.

How WooCommerce Protects Your Data

• Secure Payment Processing: WooCommerce integrates with PCI-compliant payment gateways such as Stripe and PayPal, ensuring your credit card details are encrypted and processed securely.
• Data Protection & Privacy: WooCommerce does not store or have direct access to your full payment details. Instead, all transactions are securely processed through encrypted connections.
• SSL Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect any personal data you provide during checkout.

For more information about WooCommerce and how it secures transactions, you can visit: WooCommerce Official Website.

Need Help?

If you have any questions about our policies, please contact our support team. We appreciate your business and thank you for choosing Page & Quill.